We require a ‘delivery area’ immediately adjacent to the primary installation location. We specifically request that this not be into a garage. Our delivery team typically consists of two (2) people for moving large components, which can weigh hundreds of pounds, directly into the home. The site should be protected from the elements and secure from possible theft – typically, title to product transfers to the customer on delivery. We ask that the installation site be reasonably dedicated to our installer – we are trying to work with large, cumbersome materials and power tools – a combination that does not always mix well with competing traffic and trades in a confined space. We would VERY MUCH appreciate, a weather protected space for setting up and operating powered machinery used in the cutting, preparation and installation process – having to do this work outside, in inclement weather, severely compromises our abilities to provide quality work and meet critical performance schedules.

Our Production Manager will continue regular communication throughout the installation process. He will co-ordinate between you and your “renovation team” to ensure everybody is in the loop and knows what and when to expect our next contribution in the renovation schedule. Our “team” typically includes your Designer, our Shippers, Manufacturing, our Installer, Field Supervisor and Service Technician – we are committed until the job is completed to your satisfaction.